Terms and Conditions for Caspering AI
Terms and Conditions for the Use of the Caspering AI App
1. Scope of Application
1.1. Scope of the Terms and Conditions
These terms and conditions (hereinafter “T&C”) apply to all contracts between Caspering GmbH, Goerzallee 299, 14167 Berlin (hereinafter “Caspering”) and customers (hereinafter “Customer”) regarding the paid use of the artificial intelligence (hereinafter “AI”)-based Software-as-a-Service solution “Caspering AI” (hereinafter “Software”) operated by Caspering.
1.2. Deviating Conditions
Deviating terms and conditions of the customer only apply if Caspering has expressly agreed to their validity.
2. Provision of the Software
2.1. Mobile Application
Caspering provides the software as a mobile application for download on mobile devices with iOS, iPadOS, macOS, and Android operating systems.
2.2. System Requirements
Which specific versions of these operating systems are supported will be announced in the respective app store (Apple App Store or Google Play) before download. Support for specific devices is not guaranteed and is not part of the service scope.
3. Contract Conclusion
3.1. Contract Execution
The contract for the use of the software is concluded by Caspering’s confirmation of the customer’s registration.
3.2. Activation and Order Process
To activate the software, the customer must subscribe to use it by clicking the “Order now for payment” button. A pop-up window of the respective app store (e.g., Apple App Store or Google Play) then appears, in which the customer can enter their access data for the app store and confirm the order process (e.g., by double-clicking the side button of the mobile device). With this confirmation, the customer makes a legally binding offer to conclude the contract for the use of the software. Caspering accepts this offer by transmitting the confirmation via the respective app store. Acceptance occurs by the app store transmitting a corresponding confirmation email to the customer.
4. Contract Object and Use of the Software
4.1. Contract Object
The contract object is the provision of the software operated by Caspering (“Software”) for use by the customer. The software is provided to the customer online via an internet browser. The customer is responsible for ensuring adequate internet connection and the system requirements necessary for use, particularly regarding a current operating system and supported browsers (e.g., Chrome, Firefox). Support for individual browsers is not part of the contract.
4.2. Software Functionality
By entering corresponding instructions in plain language (hereinafter “Prompts”) into the software (hereinafter “Customer Input”), the customer can have outputs generated (hereinafter “Software Output”). The software output can include texts, images, and/or videos, for example, social media posts, descriptions, scripts, previews/thumbnails. The customer can also upload documents and media files to their user account and store and edit them in the software (hereinafter “Customer Documents”). The software enables the customer to plan created content and publish it directly in connected social media channels (currently particularly LinkedIn and TikTok). For this purpose, the customer can connect their social media accounts via the provided interfaces and store the required access data or authorization tokens in the software so that the software can automatically execute planned posts on behalf of the customer. The customer is responsible for creating backups of customer documents and for managing and keeping secret the stored access data.
4.3. AI Technology and Generative Models
The software integrates large language models (“LLM”) as well as generative image and video models in the backend, which create content (hereinafter “generative output”) using generative artificial intelligence that is individually adapted to the customer’s prompts. In the context of service provision, the software accesses these models to make plausible predictions or generate generative output. The functionality of these technologies is based on data analysis to recognize statistical patterns and calculate probabilities for appropriate generative output based on them. No verification of correctness or truth of the outputs is performed, as the generated content is based on learned data and probability models and represents predictions. The parties are aware when using the software and agree that the software output cannot claim completeness, correctness, or error-freeness.
4.4. Technical Precautions
Caspering has taken technical precautions to limit or appropriately mark the output of inappropriate, incomplete, inadmissible, and/or incorrect content in the software output. However, the customer acknowledges that these measures cannot result in the software output containing exclusively correct information due to the functionality of the technologies integrated into the software.
4.5. Customer Responsibility
The software output and provided results do not represent legally, content-wise, or otherwise verified content. The verification and approval for specific application is solely the customer’s responsibility. The customer is particularly responsible for compliance with legal requirements, copyright and trademark rights, labeling and information obligations (e.g., advertising/influencer labeling), and the terms of use and guidelines of connected platforms (e.g., Instagram, TikTok).
4.6. Usage Quota
The customer has a specific quota of interactions with the software in the form of input available, as communicated when concluding the subscription. If the quota is exhausted, Caspering may enable the paid acquisition of additional quota.
5. Usage Rights
5.1. Granting of Usage Rights
Caspering grants the customer a simple, geographically unrestricted, non-exclusive, non-transferable, and non-sublicensable right for the duration of the contract to use the software for creating content (text, image, video) within the scope of the respective existing quota and for publishing this content.
5.2. Usage Restrictions
Use beyond the provisions of the contract is not permitted. The customer is obliged to ensure use within the agreed scope. This means in particular that the customer must prevent unauthorized access by third parties to the software through appropriate measures and precautions. For this purpose, the customer will ensure that users comply with the conditions for using the software. If the customer becomes aware of violations of the conditions for using the software, they are obliged to immediately prevent further similar violations through appropriate measures and to inform Caspering immediately of the violations and the measures taken.
5.3. Rights to Software Output
Insofar as commercial or intellectual property rights of Caspering exist in the software output, particularly copyrights (particularly in the form of database rights and software rights), related protection rights (neighboring rights), or trademark rights, Caspering grants the customer the non-exclusive, non-transferable, and non-sublicensable right to use the software output permanently. For this purpose, the customer may reproduce and edit the software output.
6. Remuneration
6.1. Usage Fee
The customer pays the remuneration specified in the order process (hereinafter “Usage Fee”) for the use of the software.
6.2. Payment Terms
The usage fee is due monthly in advance and is automatically debited from the payment method stored by the customer in the respective app store.
7. Set-off; Right of Retention
7.1. Set-off
The customer only has a right to set-off if their counterclaim has been legally established, is not disputed or acknowledged by Caspering, or stands in a close synallagmatic relationship to Caspering’s claim.
7.2. Right of Retention
The customer can only exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.
8. Contract Term, Contract Extension, and Termination
8.1. Contract Term
The contract term begins with registration and is one month.
8.2. Automatic Extension
The contract term is automatically extended by one additional month if the customer or Caspering does not terminate the contract before the end of the respective term.
8.3. Extraordinary Termination
The right to extraordinary termination for important reasons remains unaffected. An important reason for termination by Caspering exists in particular if a. the customer is in default with a significant part of the remuneration despite reminder; b. insolvency proceedings are opened over the customer’s assets or rejected for lack of assets, or c. if the customer repeatedly violates essential contractual obligations.
8.4. Text Form
Terminations require text form for their effectiveness.
8.5. End of Usage Rights
Upon termination of the contract, regardless of the reason, the usage right expires and the customer’s access to the software ends with the contract.
9. Change of Data Processing Service, Data Transfer and Deletion
9.1. Right to Data Transfer
With the declaration of termination of a contract for the use of data processing services within the meaning of Art. 2 No. 8 Data Act, the customer has a right to transfer the data and digital assets stored by them in a common machine-readable format (e.g., CSV, XML) or deletion of the data at the end of the notice period. The handover takes place against payment of the actually incurred fee.
9.2. Customer Notification Obligation
Until the end of the notice period, the customer must inform Caspering bindingly whether they request a transfer or deletion of the data. In case of transfer of the data to a specific other provider, the customer must provide the contact details of the target provider. Otherwise, a transfer to the customer takes place.
9.3. Transition Period and Support
Caspering provides the customer with the data and digital assets immediately, but at the latest within 40 days after the end of the notice period (“Transition Period”). Within the transition period, the provider will a. provide appropriate support to the customer and authorized third parties in carrying out the change, b. act with due care to maintain the continuity of the customer’s business operations and continue providing the contractually agreed functions or services, c. clearly inform about known risks for uninterrupted provision of functions or services that originate from the original provider of data processing services, and d. provide the customer with the information relevant to the change.
9.4. Data Categories
A list of all categories of data and digital assets that can be transferred during the change process, including at least all exportable data, can be found in the service description of the respective booked package. Data categories excluded from transfer within the meaning of Art. 25 para. 2 lit. f DA are also listed there.
9.5. Extension of the Transition Period
Caspering is entitled to extend the transition period to up to 7 months within 14 working days after announcing the change if providing the data within the period according to section 9.3 is technically unfeasible. Caspering must justify the extension to the customer in writing, stating an alternative transition period.
9.6. Customer Extension
The customer is entitled to extend the transition period once by a more appropriate period for them.
9.7. Retrieval Period
After the end of the transition period according to section 9.3, the data is made available to the customer for retrieval for 30 calendar days (hereinafter “Retrieval Period”).
9.8. Additional Support Services
Further support services in connection with data migration, formatting, handover to third parties, or creation of individual exports are possible against separate remuneration according to Caspering’s current price list. Such services must be requested by the customer in text form and confirmed by Caspering in text form.
9.9. Data Deletion
After completion of the retrieval period and expiration of any legal retention periods, Caspering will immediately, completely, and in compliance with data protection delete all exportable data and digital assets of the customer. Caspering confirms the deletion to the customer in writing. The customer can request extended retention against separate remuneration in writing before the expiration of the retention periods.
10. Warranty
10.1. Regarding the granting of use of the software and the provision of storage space, the warranty provisions of rental law (§§ 535 ff. BGB) apply.
10.2. The customer must immediately report any defects to Caspering with an exact description of the error and cooperate in their identification to a reasonable extent.
10.3. Caspering is entitled to remedy the defect through updates, patches, or other appropriate technical measures within a reasonable period. The customer is not entitled to remedy defects independently and to demand reimbursement of the necessary expenses from Caspering, unless Caspering is in default with defect remediation and has previously received a reasonable period for subsequent performance from the customer.
10.4. Warranty for only insignificant reductions in the suitability of the service is excluded, as is liability without fault according to § 536a para. 1 BGB for defects that already existed at the time of contract conclusion.
10.5. Otherwise, the provisions of service contract law according to §§ 611 ff. BGB apply.
11. Liability
11.1. Unlimited Liability
Caspering is liable without limitation for intent and gross negligence as well as according to the Product Liability Act. For slight negligence, Caspering is liable without limitation for damages from injury to life, body, and health of persons.
11.2. Limited Liability
In case of slight negligence, Caspering is only liable in case of violation of an essential contractual obligation, the fulfillment of which first enables the proper execution of the contract and on whose compliance the customer can regularly rely (cardinal obligation). Liability for slight negligence is limited in amount to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be expected. This liability limitation also applies in favor of Caspering’s vicarious agents.
12. Customer’s Right of Withdrawal
Withdrawal Information
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us
Company: Caspering GmbH
Address: Goerzallee 299, 14167 Berlin
Email: [Email address for contact]
Phone: [Phone number for contact]
Fax: [Fax number for contact if applicable]
by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website [insert internet address]. If you make use of this option, we will immediately (e.g., by email) send you a confirmation of receipt of such a withdrawal. To meet the withdrawal deadline, it is sufficient for you to send the communication about exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has reached us. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement. If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of services already provided up to the time you inform us of the exercise of the right of withdrawal regarding this contract compared to the total scope of services provided for in the contract.
12.1. Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To
Caspering AI.Lab GmbH
Address: Goerzallee 299, 14167 Berlin
Email: info@caspering-ai.de
I/we hereby withdraw () from the contract I/we () concluded for the purchase of the following goods ()/provision of the following service ()
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate.
End of withdrawal information
13. Free Trial Version
13.1. Trial Version Offer
Caspering may offer the software as a free trial version for a limited period.
13.2. Software Loan
If Caspering offers the software as a free trial version, Caspering will lend the software to the customer free of charge for the duration of the trial phase.
13.3. Trial Phase Duration
The trial phase begins with the customer’s registration and ends after the expiration of the period specified in the registration process. If the duration of the free trial version does not result from the registration process, it ends after fourteen (14) days from the start of the trial phase.
13.4. Termination of Loan
Caspering may terminate the loan of the software to the customer at any time without giving reasons. The customer’s right of withdrawal according to section 12 of these T&C remains unaffected.
13.5. Exclusion of Multiple Use
The customer is not entitled to obtain the free trial version again to circumvent the time limitation of the trial phase.
13.6. Liability for Trial Version
For the duration of the free trial version, Caspering’s liability is governed by § 599 BGB, and defect liability is governed by § 600 BGB.
13.7. Exclusion of Further Provisions
The other provisions of these T&C regarding the scope of liability, any warranty rights, and termination do not apply to the free trial version during the trial phase.
14. Changes to these T&C
14.1. Software Development
Caspering can continuously develop the contractually agreed software, its functionalities, and usage possibilities. This may require changes to these T&C, particularly to enable contract execution, close regulatory gaps, or implement legal requirements. Corresponding changes to the T&C should not put the customer in a worse position than they were at the time of contract conclusion. T&C changes will be announced to the customer in text form at least six (6) weeks before the planned effective date.
14.2. T&C Changes
In addition, Caspering may change or supplement these T&C for other legitimate reasons. The changes or supplements will be announced to the customer in text form at least six (6) weeks before they take effect. If the customer does not agree with the changes, they can object to the changes within four (4) weeks after receipt of the announcement of the changes or supplements in text form. If the customer does not object, the changes or supplements to the T&C are deemed approved by the customer. Caspering will particularly point out to the customer the intended meaning of their behavior when announcing the changes or supplements to the T&C. If the customer does not object in time, the changes are deemed agreed and become effective on the date specified in the announcement of the changes.
14.3. Text Form
Other changes or supplements to the contract require text form according to § 126b BGB for their effectiveness, whereby explicit reference must be made to this contract. This also applies to an agreement that deviates from this text form requirement.
15. Final Provisions
15.1. Severability Clause
Should a provision of these T&C be or become invalid, illegal, or unenforceable, this does not affect the validity, legality, and enforceability of the T&C otherwise.
15.2. Applicable Law
The contract between the parties is subject exclusively to the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer law provisions of the country in which the customer usually resides remain unaffected by the choice of law (particularly regarding contract conclusion and warranty rights).
15.3. Jurisdiction
If the customer is an entrepreneur within the meaning of § 14 BGB, the exclusive place of jurisdiction for all disputes arising from or in connection with the contract is Berlin. In this case, Caspering is also entitled to sue at the customer’s place of business.